List of Official Sellers on Amazon and Flipkart: Stay Safe From Refurbished Phones

If you are planning to buy a new smartphone, then you must have heard of the ongoing controversy where multiple people have reported receiving a pre-activated device. While such problems are more common while purchasing from offline markets, the same has also been noticed by customers buying from Amazon, Flipkart, and other popular e-commerce platforms.

This leaves people worrying whether they have got a refurbished phone or a device with a shorter warranty span. To safeguard customers from this potential scam, smartphone manufacturers like Samsung, Xiaomi, and Realme have shared a list of official retailers across India. Let’s have a look.

Check Seller Name on Amazon and Flipkart

When you buy a new smartphone on Amazon, Flipkart, or other e-commerce platforms, you must remember that these websites are just marketplaces that connect buyers and sellers. Even if a product is Amazon Fulfilled or Flipkart Assured, it does not mean that they are an official distributor for that product.

For example, RetailNet is among the top sellers on Flipkart, while Cocoblu and Clicktech dominate on Amazon. Similarly, Darshita Electronics is the biggest phone distributor on Amazon, and so on. Hence, it becomes necessary to verify whether the seller is genuine or not.

You can check the seller name below under the “Sold By” option on both Flipkart and Amazon, which is placed below the price tag.

Official Sellers of Samsung

Samsung has shared a list of its official sellers and distributors on Amazon and Flipkart. The company has also specified the exact sellers for phones, tablets, and accessories separately.

Amazon:

• Clicktech Retail
• STPL Exclusive
• Darshita Etel

Flipkart:

• Phones: TrueCom Retail, Mythanglory Retail, BTPLD, Flashstar Commerce
• Gears and accessories: Buzz India, SV Peripherals, Unique Click
• Tablets and PC: India Flash Mark, RetailNet

Official Sellers of Xiaomi

Sandeep Sarma, the Associate Director of Marketing at Xiaomi, has shared the list of Xiaomi’s official sellers in India. Here’s the list:

Amazon:

• Smartphones: Darshita Mobiles, Green Mobiles
• Tablets: Clicktech Retail
• Smart TVs: Dawntech Electronics
• Accessories and Ecosystem: Clicktech Retail, Cocoblu Retail, Kay Kay Overseas Corporation, Retailez

Flipkart:

• Smartphones: Mythanglory, Akshnav
• Accessories and Ecosystem: TreasureEVERretailer, RetailNet, OmniTechRetail, MTAILMODEECOM

Official Sellers on Realme

Realme has also shared the list of its official sellers on e-commerce platforms:

• Amazon: Darshita Etel
• Flipkart: BTPL, Patpritrade, TAMS, Clientero, MPS, Srasra, Truene, MPS, Sthenios Ecommerce, Grahgoods, Xonight, Visionstar

So far, only Samsung, Xiaomi, and Realme have shared a list of official retailers. If you are looking for a smartphone from Vivo, OPPO, OnePlus, Motorola, and other brands, we suggest getting in touch with the customer support team to get an official list.

Also Read: This is How Amazon Mobile Exchange Works in India, How to Avoid Scam

Check Seller Rating Before Buying

During sale seasons like the Flipkart Big Billion Days or the Amazon Great Indian Festival, it is observed that the same product becomes available from multiple sellers. However, some sellers are known to have a bad reputation where users have reported receiving refurbished phones and products, despite buying from an official reseller.

While this is a serious issue, it happens quite often during the mega sales as the demand for products is extremely high. In such cases, you should stick to buying from a seller with a good reputation. Remember that trying to save few thousand rupees is not worth the risk of dealing with a bad seller, where you may receive refurbished or damaged products.

Here’s how you can check the ratings and reviews of a seller:

1. Search for the “Sold By” option on Amazon or the “Seller” option on Flipkart.

2. Click on the seller name.

3. Here you can see the reviews from thousands of customers for the particular seller.

4. Additionally, you can also search for reviews of the seller on discussion forums like Reddit, Quora, Twitter, and other platforms.

FAQs

Q. What if I receive a refurbished phone on Amazon or Flipkart?

You can raise a replacement request or take your device to the nearest service centre to verify the remaining warranty of your phone.

Q. Do refurbished phones have warranty?

Refurbished phones normally carry a 6-month warranty. But if you purchased a new phone and received a refurbished phone, then you should replace it.

Q. How to check if phone is pre-activated?

You can provide the IMEI number of your phone to the customer service support of your respective phone maker. If the warranty period matches from the purchase date, then you have a brand new phone. If your warranty is shorter than 1 year from the invoice date, then its a good chance that your phone is refurbished.

Wrapping Up

The nuisance of getting refurbished or pre-activated phones on e-commerce platforms is growing by the day. By purchasing from verified and reputable sellers on Amazon and Flipkart, you can prevent yourself from getting scammed. You can also make your purchase from official showrooms or from known resellers like Vijay Sales, Croma, Reliance Digital, and others to ensure that you are getting a brand-new phone.

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